The first point of contact for your care recipients. Concierge is a voice-native AI receptionist that handles intake calls, emergency routing, and appointment bookings with the empathy and clinical awareness of a senior care coordinator.
Core Capabilities
24/7 Voice Intake: Answers calls instantly, regardless of volume, ensuring no potential participant is ever sent to voicemail.
Clinical Triage: Detects urgency keywords in conversation to distinguish between routine inquiries and critical incidents, routing instantly to on-call nursing staff.
Multi-Lingual Support: Fluently converses in 40+ languages to support diverse participant communities without translation delays.
System Integration: Books initial consults directly into your CMS (e.g., Salesforce Health Cloud) and sends confirmation SMS.
Interaction Summaries: Transcribes calls and structures notes into clinical SBAR format for handover.
Secure Training
Fine-tuned on thousands of hours of clinical intake calls and your specific robust intake scripts. It undergoes 'Empathy Reinforcement Learning' to ensure tone remains supportive and patient under pressure.
Implementation Info
Provisioned with a dedicated numbers or SIP trunk integration into your existing PBX. Can handle 100+ concurrent calls. Includes a integration with Growth Agent. It can reach out to leads within first 10 seconds and answer incoming calls from marketing leads.